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Returns & Refund Policy

We accept returns to our UK distribution centre.

We will issue a full refund in the case of:

  1. Dissatisfied with the product (within 30 days of receipt).
  2. Faulty product (within 1 year of receipt).

We will not refund your shipping cost to return the item. 

NEXSTAND warrants its products against defects in material and workmanship within 1 year of the purchase date.

To initiate a return email us at email@basetwelve.co and include your order number in the subject. We will email you instructions on how to return your item to us.

We aim to reply within 24 hours and process all refunds within 72 business hours of the returned item being received at our distribution centre.